Polymer Clay Workshop

ZERO STARS - The workshop was cancelled with insufficient notice. Very poor customer service and a big disappointment for my daughter. The 2 staff/hosts ( think they were the owners) were very rude and no one greeted us as we entered the shop or even acknowledged us. We arrived half hour before the planned start time at 12 noon unaware that Token had cancelled our booking and the workshop couldn't be delivered. As the hosts didn't talk to us -we thought they were busy with their other workshops and so told them that we would go for a coffee and return at 12 noon for our Polyner Clay workshop. They didn't say anything to us. We arrived back at 12 and were again ignored by the two staff - but told to wait. .... at 12.15 pm I asked when the workshop would be starting only to be told that it wasn't going ahead - why they couldn't have been upfront and told us that there was a problem when we first arrived at 11.30 am (45 minutes earlier) is beyond belief. The information provided to Obby Website by Token is very unclear -I booked with Obby under their do a workshop anytime and before securing the booking and I was told to wait and see if the dates and times I had chosen were available. Obby emailed me later that day to confirm that the host (Token Studio ) had confirmed the date and timings. Despite having 3 emails from Obby confirming dates and times I was told by these hosts from Token that it was all my fault and that I hadn't read the website. And that the times I booked were not available. Yet I had a confirmed and agreed booking. Despite Token agreeing with Obby to run the workshop 2 weeks ago it was cancelled with less than 24 hours notice. This didn't give Obby enough time to advise us as the clients and we ended up travelling into London unnecessarily. Given that none of this was our fault Token staff never once apologised -we were told that the only workshop available was in the late lafternoon - they couldn't accommodate us earlier - and what they offered didn't work with our plans at this short notice - no apology or refund was offered - they just blamed me and Obby for the mistake. At one point because I was so frustrated that it had taken them 45 minutes or more to tell us there was no Worksop I started getting agitated - The proprietor wouldn't let me talk and started shouting at me - he wouldn't listen to me and then told us to get out of the shop.. Hardly great customer care. We ended up having wasted nearly an hour - my daughter was very disappointed -we came away with no workshop - no refund - And we left waiting for an apology ! I note from other reviews on social media that other people have commented about how unwelcoming these hosts are ........ and it would appear that other reviewers have also experienced cancellations at very short notice. The Obby website is very misleading offering anytime sessions but then going on to say that lessons are timetabled ...it's not at all clear and all this certainly wasn't my mistake ...... as I had emails confirming the dates and times had been agreed. I should say that by contrast Obby s customer care was a lot better - they were very apologetic about not letting us know and did provide a full refund within an hour of contacting them. But it didn't make up for the very tardy treatment we experienced at Token Studio.

Very good class and surprisingly easy to do! Would definitely recommend

Purchased this for a Christmas present for my partner, and couldn't have been happier! We attended on Saturday the 16th of December. Jing was really helpful and encouraging, and was on hand to give us advice and tips throughout the entire session. The shop was a lovely space, and we came away with some models that we were really pleased with. Thank you Jing!