Booking Terms of Service

This is a summary of our key Booking Terms and Conditions. It should not be a substitute for reading the full version below.

  • The Services you can buy or book via Obby are sold by our Partners and not by us. We are only responsible for arranging and concluding your booking and we have been appointed by our Partners to act as their commercial agent to do so.

  • If you pay for Services from our Partners through our Website or our App, we may collect and receive your payment on behalf of the relevant Partner in our capacity as their commercial agent. In this event, our successful receipt of your payment will discharge your debt to the Partner for the Services.

  • The contract for the Services is directly between you and the relevant Partner. We are not liable for the Services you receive from our Partners. However, please do let us know if you encounter a problem or if the Service you receive at a venue falls short of your expectations and we'll do our best to help.

  • Please check all details and any restrictions relating to a Service thoroughly before booking.

  • Please ensure that any medical or other allergy/health information is disclosed to Partners before your appointment or stay.

  • If you want to reschedule or cancel a Dated Booking (and provided that rescheduling or cancellation (as applicable) is not prohibited by these Booking Terms and Conditions) this must be requested and completed by either:

    • using your Obby account via the Website;

    • following the link in your Order Confirmation email; or

    • emailing our Customer Care team at [email protected].

  • If you want to cancel an "Anytime" booking (and provided that cancellation is not prohibited by these Booking Terms and Conditions) this must be requested and completed by either:

    • using your Obby account via the Website;

    • following the link in your Order Confirmation email; or

    • emailing our Customer Care team at [email protected].

  • If you want to cancel an Obby Gift Card (and provided that cancellation is not prohibited by these Booking Terms and Conditions) this must be requested and completed by either:

    • using your Obby account via the Website;

    • following the link in your Order Confirmation email; or

    • emailing our Customer Care team at [email protected].

  • Rules regarding cancellation vary depending on whether you have purchased a Dated Booking, an "Anytime" class or an Obby Gift Card:

  • You may cancel a Obby Gift Card within 24 hours of receiving your Order Confirmation - and we can offer you a full refund, unless you have already used it to make a booking.

  • You may cancel a Dated Booking within 24 hours of receiving your Order Confirmation provided the appointment is not due to take place in the next 24, 48 or 72 hours, as selected by the Partner. In such cases we can offer you a full refund. If however the appointment is due to take place within the next 24, 48 or 72 hours, as selected by the Partner, you will not be entitled to a refund or a credit note.

  • If you wish to cancel a Dated Booking more than 24 hours after receiving your Order Confirmation, and provided the applicable booking is not due to take place within the next 7 days, you will be entitled to a full refund of the applicable amount via the original method of payment.. If however the appointment is due to take place within the next 7 days, you will not be entitled to a refund or a credit note.

  • If you want to talk to us, please get in touch with our team and we'd be happy to help:

    • Email:[email protected]

    • Post: Obby, Huckletree West, 191 Wood Lane, Shepherd�s Bush, W12 7FP

Booking Terms and Conditions (Full)

Please read these Booking Terms and Conditions carefully before you complete any transactions via the Website, as these "Booking Terms and Conditions" will apply to your transaction. We recommend that you print a copy of these Booking Terms and Conditions for future reference. If you do not agree with these Booking Terms and Conditions, you must not use our Website to make a booking.

  1. Defined Terms

    For ease of reference the following terms shall having the following meanings in these Booking Terms and Conditions:

    1. "Customer", "you" and "your" means you, the buyer of any Services;

    2. "Dated Booking" means a booking at a specific time/date with a particular Partner for the provision of Services;

    3. "Order" has the meaning given in clause 19 below;

    4. "Order Confirmation" has the meaning given in clause 19 below;

    5. "Partner(s)" means our selected third party providers of goods and services who offer their goods and services for sale via our Website;

    6. "Partner Contract" has the meaning given in clause 20 below;

    7. "Partner Terms and Conditions" means any Partner terms and conditions of sale and/or of business (including without limitation that Partner's privacy policy, booking policy, delivery policy, health and safety policy, and returns/refund policy - as applicable)

    8. "Services" means any products, goods and/or services of a Partner offered for purchase or booking via the Website;

    9. "Obby Contract" has the meaning given in clause 18 below; and

    10. "Obby gift card" means any gift card issued by Obby and which may be redeemed on the Website to discount the purchase price of Services, in accordance with the clauses below. Obby Gift Cards are available for purchase in any denominations.

  1. Introduction and relationship between you, us and third party partners

    1. This Website is operated by Obbyco Ltd. (t/a Obby), a company registered in England under company number 10018497 and whose registered office is at 110 Clifton Street, Stapleton House, 2nd Floor, London, EC2A 4HT, ("Obby", "us", "we" or "our" for short).

    2. The Website allows you to book and pay for a broad range courses from a variety of providers (our Partners). Those Services are provided by our various Partners and not by us. Obby is responsible for taking and concluding your bookings as the commercial agent of the relevant Partners. The provision of the Services booked via our Website is the responsibility of the Partner which provides them. In the event you pay for Services via the Obby Website, then your payment will either be paid directly to the relevant Partner or will be received by us acting as commercial agent on behalf of the Partner. If we receive payment as commercial agent on behalf of the relevant Partner, our receipt of the correct payment will discharge your debt to that Partner.

    3. The legal implication of this is that in when you purchase Products/Services, it will create two binding legal contracts:

      • a contract between you and Obby (under which Obby has certain responsibilities to you in relation to the purchase or booking) (the "Obby Contract"). That contract is made based on these Booking Terms and Conditions; and

      • a contract between you and the relevant Partner in respect of the provision or supply of the Products/Services which you book through the Website (the "Partner Contract"). That contract may include separate Partner Terms and Conditions, which we will notify you of before you make a booking either on the relevant Partner's page on the Website or by way of a link to such Partner Terms and Conditions from that Partner's page on the Website.

      • All Services available for purchase on the Website are offered by Obby on behalf of its Partners. That is, Obby takes and concludes your bookings as a commercial agent for its Partners. Therefore, we are not responsible or liable to you for the actual Services that are booked through the Website (including those services purchased using the Obby Gift Card).

      • We amend these Booking Terms and Conditions from time to time as set out in clauses 25. Every time you wish to make a transaction on the Website, please check these Booking Terms and Conditions to ensure you understand the terms which will apply at that time.

  1. Orders and how the contract is formed between you and us

    1. There are two types of orders ("Order") you can make on the Website: (a) Orders for Services and (b) Orders for Obby Gift Cards.

    2. In respect of Orders for Services, there are two ways you can place your Order:

      • a Dated Booking; or

      • an "Anytime Booking"

  1. Services

    1. Our Partners are under a legal duty to provide Services that are in conformity with the relevant Partner Contract.

    2. All Services shown on the Website are subject to availability and the images and/or descriptions of the Services on the Website are for illustrative purposes only and actual Services may vary from those images and/or descriptions. We require our Partners to ensure that all information provided by them for display on their page of the Website is accurate, complete and not misleading in any way but we cannot verify the information which they provide to us. It will be each Partner's responsibility to ensure that all of its Services listed on the Website are available and accurately described.

    3. If you are a consumer, you have legal rights in relation to Services that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Booking Terms and Conditions will affect these legal rights.

    4. It is your (or the person receiving the Services) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to Obby or to the Partner that might affect or be affected by any Services (for example without limitation, allergy information and health issues). Subject to clauses 31 to 33, if you (or the relevant recipient of the Services) fail to disclose any such information to the applicable Partner, neither Obby nor the relevant Partner shall be liable to you (or the recipient of the Services) for any injury, loss or damages resulting from the Services that could reasonably have been avoided if you (or the recipient of the Services) had disclosed that information prior to receiving the Services.

  1. Cancellations

    1. In addition to your other legal rights, you may in certain circumstances have the right to cancel a Partner Contract and/or Obby Contract (as applicable) and receive a refund or a credit note in accordance with the terms set out in clauses 20 and 21.

    2. If you change your mind about an Order for a Dated Booking or an Obby Gift Card and wish to cancel it, the following cancellation terms apply:

      • Dated bookings

        1. If you cancel (in whole or in part) a Dated Booking within 24 hours of receiving your Order Confirmation you will be entitled to a full refund of the applicable amount via the original method of payment.

        2. If you cancel (in whole or in part) a Dated Booking more than 24 hours after receiving your Order Confirmation provided the applicable booking is not due to take place within the next 7 days (or in some cases as determined by the relevant Partner), you will be entitled to a full refund of the applicable amount via the original method of payment.

        3. If the booking is due to take place within the next 7 days, you will not be entitled to any refund or credit note. The booking may however be transferred to another person at no additional cost (e.g. you may find a friend to take your place on the experience and ask them for the money).

        4. If permitted by these Booking Terms and Conditions and the relevant Partner Terms and Conditions, cancellations of Dated Bookings must be made by one of the following methods:

          • Emailing our Customer Care team on [email protected].

          • Please note that in a small number of circumstances it may not be possible to cancel a dated booking but we will draw this to your attention before you place your order so that you can decide whether or not you are prepared to proceed with entering into the contract on that basis.

      • Obby Gift Cards

        1. A refund of the applicable amount via the original method of payment is possible if you cancel (in whole or in part) an Obby Gift Card within 24 hours of receiving your Order Confirmation, provided you have not already used it to book a booking.

        2. If permitted by these Booking Terms and Conditions and the relevant Partner Terms and Conditions, cancellations of Obby Gift Cards must be made by one of the following methods:

          • Via the Website;

          • Following the link in your Order Confirmation email; or

          • Emailing our Customer Care team on [email protected].

          • Please note that no refund will be given where a cancellation is attempted 7 days or less from the date of a booking.

        3. Please note that no refund will be given where a cancellation is attempted once an Obby Gift Card has been fully redeemed, either via a booking with a partner being booked or by being redeemed against another purchase.

        4. Please also note that where a cancellation is attempted once an Obby Gift Card has been redeemed in part, either via a booking with a partner being booked or by being redeemed against another purchase. No refund will be given in respect of the redeemed part of the Obby Gift Card.

        5. If permitted by these Booking Terms and Conditions and the relevant Partner Terms and Conditions, cancellations of Dated Bookings must be made by one of the following methods:

          • Emailing our Customer Care team on [email protected].

          • Please note that in a small number of circumstances it may not be possible to cancel a dated booking but we will draw this to your attention before you place your order so that you can decide whether or not you are prepared to proceed with entering into the contract on that basis.

          • Please note that no refund will be given where a cancellation is attempted 7 days or less from a booking.

    1. The Order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at each stage of the Order process and before finally submitting your Order.

    2. We are appointed as the commercial agent of the Partner to conclude bookings on its behalf and the Partner Contract will be formed when we send you a written confirmation (usually by email) ("Order Confirmation"). In respect of Orders for Obby Gift Cards, receipt of an electronic voucher (if earlier) will count as an Order Confirmation.

    3. For Dated Booking Orders, if you wish to reschedule your booking details (time/date) (in whole or in part) after you have received an Order Confirmation, provided your booking is not due to take place within the next 7 days, then please contact us and we will endeavour to offer you a suitable alternative booking time and/or date. If we are unable to accommodate your request to reschedule your booking:

      • if you contacted us to do so within 24 hours of receiving your Order Confirmation, we will offer you a refund in respect of the part of your Order which we are unable to reschedule; or

      • if you contacted us to do so 24 hours or more from receiving your Order Confirmation, provided the booking was not due to take place within the next 7 days from the time you asked to reschedule (such timeframe as determined by the Partner and notified to you on making your Order), we will offer you a refund in respect of the part of your Order which we are unable to reschedule; or

      • if you contacted us to do so 24 hours or more from receiving your Order Confirmation, and the booking is due to take place within the next 7 days from the time you asked to reschedule (such timeframe as determined by the Partner and notified to you on making your Order), you will not be eligible for a refund in respect of your Order.

    1. You can contact us to reschedule a booking at [email protected], via the Website or by following the link in your Order Confirmation email. Please note that our ability to accommodate your request will be subject to the Partner's availability during the time you wish to reschedule.

    2. If you wish to cancel an Order before you have received an Order Confirmation, please notify us immediately by emailing [email protected] If you wish to cancel a Partner Contract (i.e. if you wish to cancel an Order after you have received an Order Confirmation), please refer to our cancellation policy in the Cancellations clauses below.

    3. Please note, as set out in our Website Terms of Use, we reserve the right to withdraw access to our Website and/or cancel any Order in the event that you fail any credit or fraud prevention check or where we reasonably suspect fraud or money laundering by you or someone using your account.

  1. Obby Gift Cards

    1. Obby Gift Cards are issued by Obby. You may only redeem an Obby Gift Card against Obby for Orders placed online through the Website for Services. This means that we will reduce the purchase price payable for the Services or by the equivalent value on your Obby Gift Card. If the purchase price of Services is less than the value of your Obby Gift Card, any remaining balance on your Obby Gift Card will be issued to you as a different Obby Gift Card until balance is 0.

    2. Obby Gift Cards are only cancellable in accordance with clause 21. You cannot use an Obby Gift Card to

      • pay for Services at a Partner's own venue or on their own website;

      • purchase additional Obby Gift Cards; or

      • exchange the balance on an Obby Gift Card for cash.

    3. Your Obby Gift Card balance will remain valid for twelve months after the date of purchase. The exact expiry date will be included in the Gift Card email itself. If Obby ceases to trade or enters administration all Obby Gift Cards will become non-redeemable.

    4. In accordance with your Order, Obby Gift Cards will be delivered electronically.

  1. Price and payment

    1. Prices and any applicable delivery and/or processing charges will be as quoted on the Website from time to time, but may be subject to change by Obby or Partners at any time (in which case the Website will be updated accordingly, but changes will not affect Orders in respect of which you have already been sent an Order Confirmation prior to the date the change is published on the Website).

    2. Prices include VAT where applicable unless it is stated otherwise on the relevant page in relation to the relevant Services.

    3. The Website contain details of a number of Services and it is possible that, despite Obby�s best efforts, some of the pricing and other information shown for certain Services is incorrect.

    4. Payment for all Services must be made at the time of booking in pounds sterling by credit or debit card, or via a third party payment processor such as Stripe or by using the online payment facility ("Payment Facility"). If you do choose to pay via a third party payment processor, you will be redirected to their site to make payment and will be subject to their terms and conditions, privacy policy and other terms of use. Please check those carefully before confirming your booking You will be responsible for protecting the confidentiality of your Website and any password or other security information used by you to access your account on the Payment Facility. Any currency conversion costs or other charges incurred by you in making a payment will be borne by you in addition to the price due to us.

    5. Payments made through the Payment Facility are processed by third party payment services providers. Obby takes reasonable care to ensure that the Payment Facility is available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access to such Payment Facility, nor can we guarantee that the facility is virus or error free. We use third party payment service providers to process payments and because there are many factors beyond our control (such as delays in the banking system or in card networks), we cannot predict or guarantee the amount of time needed to complete the processing of your payment. Access to the Payment Facility may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions to such Payment Facility and will do what we can to restore the facility as soon as reasonably possible.

    6. If you pay for Services via the Payment Facility, Obby will collect the payment in its capacity as the commercial agent of the relevant Partner. Once Obby has successfully received your payment for the Services, this will discharge your debt to the Partner on whose behalf Obby has collected the payment.

  2. Liability

    1. Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any loss or damage you suffer as a result, provided that loss and/or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it at the time we entered into the Obby Contract.

    2. We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; or waste of management or office time.

    3. We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law.

  3. Our right to vary these Booking Terms and Conditions

    1. We may revise these Booking Terms and Conditions from time to time in the following circumstances:

      • if we change the process for accepting payment from you;

      • if there are changes in relevant laws and regulatory requirements; and/or

      • if there are any other changes to our business that reasonably means we need to amend these Booking Terms and Conditions.

    2. Every time you order Services or Obby Gift Cards via the Website, the Booking Terms and Conditions in force at that time (and available for view on the Website) will apply to the Obby Contract between you and us. You can find the date on which these Booking Terms and Conditions were last updated at the top of this page.

  1. General

    1. All communications and notices from you must be sent to Obby by email at [email protected] or by post to: Obby, 110 Clifton Street, Stapleton House, 2nd Floor, London, EC2A 4HT. Obby may communicate and give notice to you via post, email or by posting notices on the Website.

    2. Please note our customer support hours are: 8am-8pm Monday to Friday.

    3. If any of these Booking Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

    4. These Booking Terms and Conditions will be governed by and construed in accordance with the laws of England. You and we each agree that the English courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the ordering and/or supply of Services via the Website.

  1. The Obby Guarantee

    1. The Obby Guarantee states that 'If your class doesn't reach your expectations, we'll give your money back."

    2. For a one-off class, you must contact Obby within 7 days of the class date to be eligible to receive a full refund, at that point Obby has the right to investigate any claims made by you with the class host and has 30 days to resolve any issues that may arise.

    3. For a block booking or course, you must make contact with Obby before the 3rd session of the course and decide that it is not suitable and you would like a refund. If you complete a block-booking or course of 3 or more sessions and have not notified Obby before the 3rd session, you will not be eligible to claim back on the Obby guarantee.

    4. If you fail to read the class description in full and want to make a claim based on a factor included in the description (for example class size, structure or materials) you will not be eligible for a refund.

    5. If you would like to claim money back for a class or course that does not reach your expectations please email [email protected] with details of your booking and the reasons why you are eligible for a refund.