Obby Gift Cards

  1. Obby Gift Cards are issued by Obby. You may only redeem an Obby Gift Card against Obby for Orders placed online through the Website for Services. This means that we will reduce the purchase price payable for the Services or by the equivalent value on your Obby Gift Card. If the purchase price of Services is less than the value of your Obby Gift Card, any remaining balance on your Obby Gift Card can be used towards a further purchase until the balance reaches £0.

  2. Obby Gift Cards are only cancellable as follows:

    1. A refund of the applicable amount via the original method of payment is possible if you cancel (in whole or in part) an Obby Gift Card within 24 hours of receiving your Order Confirmation, provided you have not already used it to redeem against a booking.

    2. If permitted by these Booking Terms and Conditions and the relevant Partner Terms and Conditions, cancellations of Obby Gift Cards must be made by one of the following methods:

      • Dated bookings

      • Following the link in your Order Confirmation email; or

      • Emailing our Customer Care team on [email protected].

    3. No refund will be given where a cancellation is attempted more than 24hrs after receiving your Order Confirmation.

    4. No refund will be given where a cancellation is attempted once an Obby Gift Card has been fully redeemed, either via a booking with a partner being booked or by being redeemed against another purchase.

    5. Please also note that where a cancellation is attempted once an Obby Gift Card has been redeemed in part, either via a booking with a partner being booked or by being redeemed against another purchase. No refund will be given in respect of the redeemed part of the Obby Gift Card.

    6. Please also note that no refund will be given where a Gift Card has been purchased via the “Gift This Class” feature and the “suggested class” is no longer available. The Gift Card will remain valid, until its expiry, and redeemable against all classes on Obby, other than those mentioned in clause 3. below.

  3. You cannot use an Obby Gift Card to:

    • pay for Services at a Partner's own venue or on their own website;

    • purchase additional Obby Gift Cards; or

    • pay for Services on Obby or a Partner’s own website during any Obby 'Sale days'; or

    • exchange the balance on an Obby Gift Card for cash.

  4. Obby cannot guarantee the future availability of any class and therefore if an Obby Gift Card is bought via the “Gift This Class” feature that Gift Card can be used on any class on Obby, other than those mentioned in clause 3. above and can only be cancelled as stated in clause 2. above.

  5. Obby classes are subject to price increases at the discretion of our Partners. As such, Obby cannot guarantee the future price per person of any class and therefore if an Obby Gift Card is bought via the “Gift This Class” feature and the price increases the additional balance will have to be paid at the point of purchase. Alternatively, the Gift Card can be use on any class on Obby, other than those mentioned in clause 3. above and can only be cancelled as stated in clause 2. above.

  6. Your Obby Gift Card balance will remain valid for twelve months after the date of purchase. The exact expiry date will be included in the Gift Card email itself.

  7. If Obby ceases to trade or enters administration all Obby Gift Cards will become non-redeemable.

  8. In accordance with your Order, Obby Gift Cards will be delivered electronically.