An intensive introductory course that will teach you how to carry out effective research to explore user experience amongst your customers and target audience. Using this information you will then be able to create strategies, formulate personas and plan products and services that accurately reflect the requirements of your customers. During the training you will get plenty of opportunities to practice what you are learning so you can return to your work equipped with the tools, resources and knowledge to improve your insights into customers and how they engage with your systems and processes. The knowledge that you will gain…