This Customer Relationship Management course aims to give you the tools to create and maintain lasting, loyal customer relationships. You will begin by understanding the importance of CRM and the positive effect this has on businesses, through self reflection and understanding the effect you have on others. This will lead on to looking at managing relationships, including creating strong relationships, maximising account potential and client centered needs in a customer focused culture. You will then develop your broad communication skills, such as conveying information clearly, questioning and listening, as well as more specific communication skills such as the art of persuasion and effective team work. Finally you will learn how to manage difficult situations that may arise in a customer relationship, including managing complaints and handling conflict, which will lead on to ways of building customer relationships based on loyalty. At the end of the day you will progress your learning further by considering what your customers will want from you tomorrow. This course is suitable for customer service managers, team leaders and supervisors.
We ensure quality. If your class doesn't reach your expectations, we'll give your money back.
This is a Flexitime class, which means the teacher can run this class around your schedule.
Time & Location
Select a date and location you want and your teacher will get back to you to confirm their availability.
About your host, STL
STL are aim to deliver a superior value and quality service, supported by their hard work ethic. Thy offer over 500 courses including Microsoft Office training, Professional and Management courses and Technical to e-Learning services. STL strive to develop the skills of individuals and organisations with specific learning solutions such as public schedule, closed group, onsite, consultancy and bespoke services. They achieve this high quality training through innovation, open culture, integrity and transparency so you are delighted, not just satisfied.
All students under the age of 16 must be accompanied by a parent/guardian.
Flexible cancellation policy
Any class can be cancelled and fully refunded within 24 hours of purchase. See cancellation policy.