Customer Relationship Management by STL - business-skills in London
Customer Relationship Management by STL - business-skills in London

Customer Relationship Management

Learn how to build excellent customer loyalty on this one day Customer Relationship Management Course.

Customer Service Class

7 hour class

Beginner

Anywhere

Customer Relationship Management
by STL
Flexitime
£500 per person

Classes

Single session

This Customer Relationship Management course aims to give you the tools to create and maintain lasting, loyal customer relationships. You will begin by understanding the importance of CRM and the positive effect this has on businesses, through self reflection and understanding the effect you have on others. This will lead on to looking at managing relationships, including creating strong relationships, maximising account potential and client centered needs in a customer focused culture. You will then develop your broad communication skills, such as conveying information clearly, questioning and listening, as well as more specific communication skills such as the art of persuasion and effective team work. Finally you will learn how to manage difficult situations that may arise in a customer relationship, including managing complaints and handling conflict, which will lead on to ways of building customer relationships based on loyalty. At the end of the day you will progress your learning further by considering what your customers will want from you tomorrow. This course is suitable for customer service managers, team leaders and supervisors.

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Obby guarantees good classes

Obby Guarantee

We ensure quality. If your class doesn't reach your expectations, we'll give your money back.

Obby guarantees good classes

Flexitime Class

This is a Flexitime class, which means the teacher can run this class around your schedule.

Number of people in an Obby Flexitime classYou need to be a group of 1
Days notice required in an Obby Flexitime classI need 14 days notice
Days available in an Obby Flexitime classI am only available on Monday, Tuesday, Wednesday, Thursday, Friday
Location of an Obby Flexitime classI can teach you at a location of your choosing.
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Time & Location

Select a date and location you want and your teacher will get back to you to confirm their availability.

Select Date
£500 x 1£500

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Class location

This class takes place at a location of your choosing.

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Customer Relationship Management by STL - business-skills in London

About your host, STL

STL are aim to deliver a superior value and quality service, supported by their hard work ethic. Thy offer over 500 courses including Microsoft Office training, Professional and Management courses and Technical to e-Learning services. STL strive to develop the skills of individuals and organisations with specific learning solutions such as public schedule, closed group, onsite, consultancy and bespoke services. They achieve this high quality training through innovation, open culture, integrity and transparency so you are delighted, not just satisfied.

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Requirements

12

Flexible cancellation policy

Any class can be cancelled and fully refunded within 24 hours of purchase. See cancellation policy.

Customer Relationship Management
by STL
Flexitime
£500 per person
Single session
from £500 per person