Customer Care by STL - business-skills in London
Customer Care by STL - business-skills in London

Customer Care

Learn how to take 'customer based' approach on this two day Customer Care course.

Customer Service Class

7 hour class

Beginner

Anywhere

Customer Care
by STL
Flexitime
£500 per person

Classes

Single session

This Customer Care course aims to enhance the reputation of your organisation by improving customer satisfaction, changing staff attitudes and managing customer complaints effectively. You will begin by exploring the nature of 'customer led' businesses, including examples of organisation in which it has been successful, as well as the methodology, politics and results. You will then move on to look at cohesive working and improving team work, followed by your obligation to the customer and how achieve complete customer, as well as more general communication skills. This will lead on to understanding how to project the right image, including first impressions, appearance, attitude and approach, establishing rapport and effective listening. Finally you will address how to deal with challenging customers and situations both in person and by telephone. This course is perfect for anyone in an organisation who deals with customers and takes place in house for your convenience.

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Obby guarantees good classes

Obby Guarantee

We ensure quality. If your class doesn't reach your expectations, we'll give your money back.

Obby guarantees good classes

Flexitime Class

This is a Flexitime class, which means the teacher can run this class around your schedule.

Number of people in an Obby Flexitime classYou need to be a group of 1
Days notice required in an Obby Flexitime classI need 14 days notice
Days available in an Obby Flexitime classI am only available on Monday, Tuesday, Wednesday, Thursday, Friday
Location of an Obby Flexitime classI can teach you at a location of your choosing.
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Time & Location

Select a date and location you want and your teacher will get back to you to confirm their availability.

Select Date
£500 x 1£500

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Class location

This class takes place at a location of your choosing.

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Customer Care by STL - business-skills in London

About your host, STL

STL are aim to deliver a superior value and quality service, supported by their hard work ethic. Thy offer over 500 courses including Microsoft Office training, Professional and Management courses and Technical to e-Learning services. STL strive to develop the skills of individuals and organisations with specific learning solutions such as public schedule, closed group, onsite, consultancy and bespoke services. They achieve this high quality training through innovation, open culture, integrity and transparency so you are delighted, not just satisfied.

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Age Requirement

12

All students under the age of 16 must be accompanied by a parent/guardian.

Flexible cancellation policy

Any class can be cancelled and fully refunded within 24 hours of purchase. See cancellation policy.

Customer Care
by STL
Flexitime
£500 per person
Single session
from £500 per person