Customer Care

This Customer Care course aims to enhance the reputation of your organisation by improving customer satisfaction, changing staff attitudes and managing customer complaints effectively. You will begin by exploring the nature of 'customer led' businesses, including examples of organisation in which it has been successful, as well as the methodology, politics and results. You will then move on to look at cohesive working and improving team work, followed by your obligation to the customer and how achieve complete customer, as well as more general communication skills. This will lead on to understanding how to project the right image, including first…