This Customer Care course aims to enhance the reputation of your organisation by improving customer satisfaction, changing staff attitudes and managing customer complaints effectively. You will begin by exploring the nature of 'customer led' businesses, including examples of organisation in which it has been successful, as well as the methodology, politics and results. You will then move on to look at cohesive working and improving team work, followed by your obligation to the customer and how achieve complete customer, as well as more general communication skills. This will lead on to understanding how to project the right image, including first impressions, appearance, attitude and approach, establishing rapport and effective listening. Finally you will address how to deal with challenging customers and situations both in person and by telephone. This course is perfect for anyone in an organisation who deals with customers and takes place in house for your convenience.
We ensure quality. If your class doesn't reach your expectations, we'll give your money back.
This is a Flexitime class, which means the teacher can run this class around your schedule.
Time & Location
Select a date and location you want and your teacher will get back to you to confirm their availability.
About your host, STL
STL are aim to deliver a superior value and quality service, supported by their hard work ethic. Thy offer over 500 courses including Microsoft Office training, Professional and Management courses and Technical to e-Learning services. STL strive to develop the skills of individuals and organisations with specific learning solutions such as public schedule, closed group, onsite, consultancy and bespoke services. They achieve this high quality training through innovation, open culture, integrity and transparency so you are delighted, not just satisfied.
All students under the age of 16 must be accompanied by a parent/guardian.
Flexible cancellation policy
Any class can be cancelled and fully refunded within 24 hours of purchase. See cancellation policy.